Refund policy

Last updated: 17 September 2026

We want you to feel confident when purchasing from Aurivia. This policy explains how returns, refunds and defective products are handled.

30-Day Returns

We accept eligible returns within 30 days of delivery.

To qualify for a change-of-mind return, your product must be unused, unopened, in its original condition and packaging, and include all accessories.

To request a return, contact info@auriviaco.com with your order number and reason for return. Return shipping for change-of-mind returns is the customer's responsibility.

Hygiene & Opened Products

As the Aurivia LED Face Mask is a personal-use skincare device that comes into direct contact with the skin, we generally cannot accept change-of-mind returns once the product has been opened or used.

This does not affect your rights if the product is defective, unsafe or incorrectly supplied.

Defective or Faulty Products

If your product is defective, unsafe or not reasonably fit for its intended purpose, please contact info@auriviaco.com.

In accordance with applicable South African consumer law, qualifying defective goods may be returned within six months of delivery for repair, replacement or refund, as applicable.

Aurivia will cover reasonable return shipping costs for qualifying defective products. We may request photographs, videos or other information to assess the issue.

12-Month Limited Warranty

Aurivia provides a 12-month limited warranty from the date of delivery covering qualifying manufacturing defects.

The warranty does not cover damage caused by misuse, accidental damage, unauthorised modification, improper storage, normal wear and tear, or failure to follow product instructions.

This warranty is in addition to your statutory consumer rights.

Order Cancellations

If you need to cancel your order before dispatch, please contact info@auriviaco.com as soon as possible.

If your order has already been dispatched, the applicable terms of this Returns Policy will apply.

Refunds

Approved refunds will be processed to the original payment method.

Once processed, please allow approximately 5–10 business days for the funds to reflect, depending on your bank or payment provider.

Contact Us

For returns, warranty claims or questions about your order, contact:

Aurivia (Pty) Ltd
info@auriviaco.com

Nothing in this policy limits or excludes any rights you may have under applicable South African consumer law.