Shipping policy
Last updated: 17 September 2026
We want your Aurivia experience to be seamless from checkout to delivery. Below you'll find everything you need to know about processing, delivery and tracking.
Processing Time
Orders are processed within 1–2 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.
Delivery Estimates
We currently deliver across South Africa.
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Major metropolitan areas — Cape Town, Johannesburg, Pretoria & Durban: 2–5 business days
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Outlying and regional areas: 3–7 business days
Delivery times are estimates and are calculated from the date your order is dispatched, not from the date your order is placed.
While we work with reliable courier partners, delivery times may occasionally be affected by factors outside our control, including courier delays, weather, public holidays or unforeseen operational disruptions.
If there is a significant delay with your order, we'll do our best to keep you informed.
Shipping Fees
Shipping fees are calculated and displayed at checkout before you complete your purchase.
*All Nationwide Shipping in South Africa is Free
Tracking
Once your order has been dispatched, you'll receive a tracking number via email.
You can use this tracking number to follow your parcel's delivery progress through our courier partner.
Please allow up to 24 hours for tracking information to become active after dispatch.
Delayed or Lost Parcels
If your order has not arrived within the estimated delivery window, please contact us at info@auriviaco.com.
We'll contact the courier and assist with locating your parcel.
If a parcel is confirmed as lost in transit, we'll work with the courier to resolve the matter and ensure you receive the appropriate resolution.
Delivery Address
Please make sure your delivery address and contact details are correct before completing your order.
Aurivia cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied by the customer.
If you realise you've entered the wrong address, please contact us immediately at info@auriviaco.com. We'll do our best to update the address before your order is dispatched.
International Shipping
At this time, Aurivia ships within South Africa only, unless otherwise stated at checkout.
International shipping may be introduced in the future.
Contact Us
If you have any questions about your delivery, please contact us at:
We're here to help.